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FAQ

Shipping

How Long Does It Take To Ship?

Our gold and silver lines are stocked and ship within 1-2 business days. For items from our gold and silver lines if an order is placed before 1pm eastern it will ship the next business day. If placed after 1pm will ship on the 2nd business day. Our diamond lines ship take a little longer as they are made to order.

What Does It Cost To Ship?

Visit our Shipping Policy page

How Do I Track My Order?

Click "Account" in the footer to track past orders.

Do You Ship Internationally?

Yes we ship internationally. Customers will be responsible for all duty and taxes imposed by their customs if any. International shipping charges will be applied. Please see shipping section for different international shipping methods and rates.

Product

Do You Offer A Warranty?

Please visit our warranty page for more info.

Are Your Diamonds Conflict Free?

We are dedicated to providing high quality diamonds to our resellers taking into account ethical values.  We purchase our diamonds only through respected, legitimate channels.

Are Diamond Weights Exact?

Under FTC regulations, all jewelry manufacturers must disclose their total weight ranges. Richard Cannon Jewelry complies with all relevant FTC regulations.

1/10ct means » .09ct to .12ct

1/8ct means » .11ct to .14ct

1/6ct means » .14ct to .17ct

1/5ct means » .17ct to .22ct

1/4ct means » .22ct to .27ct

1/3ct means » .28ct to .35ct

3/8ct means » .36ct to .41ct

1/2ct means » .45ct to .55ct

2/3ct means » .61ct to .68ct

1ct means » .94ct to 1.04ct

1½ means » 1.42ct to 1.55ct

2ct means » 1.90ct to 2.05ct

3ct means » 2.90ct to 3.05ct

4ct means » 3.90ct to 4.05ct

5ct means » 4.90ct to 5.05ct

6ct means » 5.90ct to 6.05ct


What is Rhodium?

Rhodium plating is a special process that gives silver jewelry a more vibrant, deeper look and makes it appear brighter, richer and more lustrous.

925 Stamp

Yes all of our sterling silver items are stamped with 925 as required by the law.

What If My Order Arrived Damaged?

View our warranties policy here

Shipping

What Is Your Return Policy?

View policies here.

How Do I Process A Return?

Click "Start A Return" in the footer below.

Other

Do you have a store or showroom?

No, we do not have a store or showroom. All sales are via Feranelli.com.

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